1. Overview & Scope
Welcome to Protech ("Protech Graphic Stickers", "we", "our", or "us"). We design, manufacture, and distribute precision-engineered motorcycle graphics kits, vinyl wraps, and custom vehicle stickers worldwide.
This Privacy Policy applies to all interactions with our website (protechgraphicstickers.com), our interactive sticker customizer tool, customer inquiry forms, and associated customer service channels (including WhatsApp and direct email).
Our Core Promise: We treat your privacy with the exact same precision and integrity that we apply to our graphics engineering. We only collect information essential for fulfilling your orders, crafting accurate proofs, and delivering your products securely.
2. Information We Collect
We may collect and process the following categories of information when you browse or order from Protech:
A. Information You Provide Directly
- Contact & Identification Details: Full name, shipping address, billing address, email address, and contact phone number.
- Vehicle & Order Specifications: Motorcycle make, model, manufacturing year, fairing type, custom rider race number, rider name/flag, color selections, and design notes.
- Uploaded Media: Bike photos, sponsor logos, reference liveries, or vector files uploaded via our customizer or contact inquiry forms.
- Customer Communication: Messages exchanged via email, WhatsApp support, or web inquiry forms.
B. Information Collected Automatically
- Technical & Device Data: IP address, browser type, operating system, device screen resolution, and time zone.
- Usage & Interaction Data: Pages visited, product kits viewed, time spent on pages, referral sources, and customizer configuration sessions.
3. How We Use Your Information
We use the collected information exclusively for lawful business purposes, including:
- Order Fulfillment & Production: Precision-printing, die-cutting, packaging, and dispatching your motorcycle decal kits.
- Design Proofing & Consultation: Generating 1:1 scale digital proofs and communicating with you for design confirmation prior to printing.
- Shipping & Logistics Tracking: Generating commercial shipping waybills with international couriers (DHL / FedEx) and providing automated tracking notifications.
- Customer Support: Responding to fitment questions, technical inquiries, and providing our "Installation Rescue Guarantee" support.
- Website Optimization: Enhancing customizer performance, troubleshooting technical errors, and improving overall browsing experience.
4. Payment Processing & Security
Protech never stores or records your credit card numbers, debit card details, or CVV codes on our servers.
All digital payments are processed through globally certified, Level 1 PCI-DSS compliant third-party payment gateways (such as Stripe, PayPal, or authorized bank merchant gateways). All communication during checkout is protected by 256-bit Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption.
5. Custom Graphics & Artwork Intellectual Property
When you upload logos, custom text, or brand artwork for custom decal kits:
- You retain full ownership and intellectual property rights over your personal logos, race numbers, and private artwork.
- You grant Protech a limited, non-exclusive license solely to prepare, print, and manufacture your requested decal kits.
- With your permission, photos of completed motorcycle builds or customer feedback may be showcased in our gallery and social media channels. If you prefer your bespoke project to remain private, simply notify us during order confirmation.
7. Third-Party Sharing & Logistics
We do not sell, rent, or trade your personal data. We only share necessary details with trusted service partners strictly under confidentiality agreements:
- Courier & Logistics Partners: (e.g. DHL Express, FedEx, local postal services) — Name, delivery address, and phone number for shipment delivery and SMS tracking.
- Payment Processors: (e.g. Stripe, PayPal) — Transaction tokenization for fraud prevention and payment verification.
- Hosting & Cloud Infrastructure: Secure, firewall-protected server infrastructure ensuring 99.9% uptime and encrypted backups.
8. Data Retention & Your Legal Rights
We retain order and invoice records for as long as necessary to comply with tax, legal, warranty, and customer fitment verification obligations.
Under applicable international privacy laws (including GDPR and CCPA), you have the right to:
- Access: Request a copy of all personal information we hold about you.
- Rectification: Request correction of inaccurate or outdated information.
- Erasure ("Right to be Forgotten"): Request permanent deletion of your personal data and account records.
- Opt-Out: Unsubscribe from marketing communications at any time with a single click.
9. Policy Updates
We may update this Privacy Policy periodically to reflect enhancements in our graphics customizer features, new delivery options, or evolving global data protection regulations. The latest version with the "Last Updated" date will always be publicly available on this page.
10. Contact Our Privacy & Data Protection Team
If you have any questions, comments, or wish to exercise your data privacy rights, please reach out directly to our Data Protection team: